The Challenge & Process

Nevro's pain management system faced a critical gap. Physicians couldn't independently monitor patients with implanted devices—a standard feature among competitors. Instead, they relied on manual company updates, creating delays in care and frustration for healthcare providers. The existing mobile app and Programmer tool operated in isolation, preventing seamless patient monitoring.

Working as the sole designer, I took a research-first approach. I conducted usability studies and spent time face-to-face with physicians, observing how they used devices in clinical settings. These sessions revealed pain points that weren't obvious from a distance—physicians needed quick access to patient data, the ability to monitor trends over time, and tools that fit naturally into their existing workflows.

I mapped out the entire ecosystem, identifying how the web portal, mobile app, and physician tools needed to communicate. This wasn't just about designing screens—it required understanding healthcare regulations, security requirements, and the technical constraints of wireless connectivity to implanted devices.

The Challenge & Process

Nevro's pain management system faced a critical gap. Physicians couldn't independently monitor patients with implanted devices—a standard feature among competitors. Instead, they relied on manual company updates, creating delays in care and frustration for healthcare providers. The existing mobile app and Programmer tool operated in isolation, preventing seamless patient monitoring.

Working as the sole designer, I took a research-first approach. I conducted usability studies and spent time face-to-face with physicians, observing how they used devices in clinical settings. These sessions revealed pain points that weren't obvious from a distance—physicians needed quick access to patient data, the ability to monitor trends over time, and tools that fit naturally into their existing workflows.

I mapped out the entire ecosystem, identifying how the web portal, mobile app, and physician tools needed to communicate. This wasn't just about designing screens—it required understanding healthcare regulations, security requirements, and the technical constraints of wireless connectivity to implanted devices.

The Solution & Impact

I designed and built three interconnected components that transformed patient monitoring at Nevro:

The HCP Portal became the centerpiece—a web-based dashboard where physicians could monitor patient data at both individual and population levels. Clean data visualizations made it easy to spot trends and identify patients needing attention. The interface prioritized the most critical information while keeping deeper details accessible when needed.

For the mobile patient app, I redesigned the experience to seamlessly connect with implanted devices, enabling real-time pain assessment. Patients could track their pain levels and share this data directly with their physicians without additional steps.

Underpinning everything was a complete design system I created and coded. This included reusable components that maintained consistency across mobile, desktop, and even email communications. I built the base components and shared them with engineers to implement throughout the application.

The impact was immediate. Physicians could now access patient data autonomously, without waiting for company intermediaries. This enabled them to provide consistent support and respond quickly when patients needed treatment adjustments. The MVP successfully launched in the US market, finally bringing Nevro to competitive parity in remote patient monitoring—a capability that had become table stakes in the industry.

Nevro

As Nevro's first and only in-house designer, I led the creation of the HCP Portal—a web-based dashboard that revolutionized how physicians monitor patients with implanted pain relief devices. The challenge was clear: Nevro lacked a crucial feature that competitors offered, forcing physicians to rely on manual company updates. Through extensive user research, including face-to-face sessions with physicians and clinical observations, I designed and built an integrated ecosystem connecting the HCP Portal, mobile patient app, and complete design system. This project required not only UX design but also front-end development and comprehensive healthcare regulatory documentation.

Type

UX/UI Design

Type

UX/UI Design

Client

Luminor Lighting Co.

Client

Luminor Lighting Co.

Nevro

As Nevro's first and only in-house designer, I led the creation of the HCP Portal—a web-based dashboard that revolutionized how physicians monitor patients with implanted pain relief devices. The challenge was clear: Nevro lacked a crucial feature that competitors offered, forcing physicians to rely on manual company updates. Through extensive user research, including face-to-face sessions with physicians and clinical observations, I designed and built an integrated ecosystem connecting the HCP Portal, mobile patient app, and complete design system. This project required not only UX design but also front-end development and comprehensive healthcare regulatory documentation.

Type

UX/UI Design

Client

Luminor Lighting Co.